To secure its position as Call Center of the Year, Atento was the company within its sector that had the largest number of clients whose contact centers gained the best evaluations. This award is a true reflection of the leadership position that our company holds in the Brazilian CRM BPO sector, the largest in Latin America by volume and one of the most sophisticated in terms of customer experience solutions." In order to identify the companies that aim for excellence within their customer service as a source of competitive advantage, the process evaluates the companies' main contact channels with consumers and analyzes the relationships established through them.Īlejandro Reynal, CEO of Atento said, "It is with great satisfaction that we receive this recognition in Brazil, a very demanding market where companies are committed to providing an excellent customer experience as a source of competitive advantage. The Consumidor Moderno Awards offer a realistic picture of the participating organizations and play a decisive role in the development of customer-company relations in the country, promoting best practices for engaging with consumers. The award is granted with the participation of Centro de Inteligência Padrão (CIP), in partnership with SAX - Customer Experience Specialists, one of the most renowned customer experience research companies in Brazil. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the three top providers worldwide, has been recognized as the "Contact Center of the Year - Major Operations", during the 17th edition of the Consumidor Moderno Awards for Excellence in Customer Service.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |